An Agent-Based Network Consultation System Using Cooperation between a Sales Organization and Multi-Agents

We have developed a consultation system that assists in the communication between salespeople and their customers. It uses interaction and an information sharing function. The system provides a special information service for sales organizations that use of multiagents. We propose a concept for coordinating the consultation system. In this system, a sales expert and multiagents provide service as one body. Moreover, we have developed an effective communication method in which a salesperson and a manager cooperate with their agents to perform N Customer: M expert communication with their customers. Keyword: Synchronous communication, agent, customer information service, consultation system